12.4 Field Services The Field Service category contains after-sale services to support smooth and successful installation and validation activities and keep your system maintained for years of reliable service All pricing quoted are budgetary estimates based on the hours and expenses of the activity The invoice price is based on the actual hours and expenses with a minimum eight (8) hours per day per technician (sum of both onsite and travel time) and with the expenses invoiced at Sani-Matic costs To minimize the time spent onsite and fully utilize the technician’s time, it is recommended that the equipment be fully installed and ready for operation prior to scheduling the technician’s trip
NOTE: • For field service assistance accessories (see Sections 12.4.1 through 12.4.5 ), the final invoice is based on the actual hours and expenses with the expenses invoiced at Sani-Matic costs
12.4.1 Installation Assistance (Budgetary) An on-site Sani-Matic technician assists with equipment installation, to ensure the equipment is reassembled properly and verified, leveled, and the correct utilities are connected as required This add-on is priced with the assumption of one (1) technician providing twenty (20) hours of weekday on-site time over two (2) days, sixteen (16) hours of weekday travel over two (2) days, and all travel, lodging, and meal expenses Additional hours and expenses utilized for any on-site activities are billed accordingly 12.4.2 Start-up and Training (Budgetary) - General Start-up A Sani-Matic technician will be on-site and can assist in start-up and training activities The technician will assist with general start-up procedures, and training activities can include operational and HMI training of operators, engineers, and/or maintenance technicians This add-on is priced with the assumption of one (1) technician providing forty (40) hours of weekday on-site time over four (4) days, sixteen (16) hours of weekday travel over two (2) days, and all travel, lodging, and meal expenses Additional hours and expenses utilized for any on-site activities will be billed accordingly 12.4.3 SAT Assistance (Budgetary) A Sani-Matic technician will be on-site and can assist with the execution of the SAT of the system and controls at the customer’s facility This add-on is priced with the assumption of one (1) technician providing thirty (30) hours of weekday onsite time over three (3) days, sixteen (16) hours of weekday travel over two (2) days, and all travel, lodging, and meal expenses Additional hours and expenses utilized for any on-site activities will be billed accordingly 12.4.4 IQ/OQ Assistance (Budgetary) A Sani-Matic technician will be on-site and can assist with the execution of the IQ/OQ protocols at the customer’s facility This add-on is priced with the assumption of one (1) technician providing thirty (30) hours of weekday on-site time over three (3) days, sixteen (16) hours of weekday travel over two (2) days, and all travel, lodging, and meal expenses Additional hours and expenses utilized for any on-site activities will be billed accordingly 12.4.5 On-site Rack Assistance (Budgetary) A Sani-Matic technician will be on-site and can assist with activities related to rack validation such as performing or assisting in riboflavin testing, rack modifications, or assessing rack designs to add additional parts This add-on is priced with the assumption of one (1) technician providing thirty (30) hours of weekday on-site time over three (3) days, sixteen (16) hours of weekday travel over two (2) days, and all travel, lodging, and meal expenses Additional hours and expenses utilized for any on-site activities will be billed accordingly
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