11.2 Services & Documentation The Accessory Category – Services contains services to support smooth and successful installation and validation activities and keep your system maintained for years of reliable service All pricing for services is quoted is a budgetary estimate based on the hours and expenses of the activity The invoice price is based on the actual hours and expenses with a minimum eight (8) hours per day per technician (sum of both onsite and travel time) and with expenses invoiced at Sani-Matic costs To minimize the time spent onsite and fully utilize the technician’s time, it is recommended that the equipment be fully installed and ready for operation prior to scheduling the technician’s trip A checklist is provided to assist in ensuring that the equipment is ready • Cleaning Cycle Data (Data Only – No Report) – Cleaning cycle tag data is made available from the PLC, communicated to a customer provided data historian via Ethernet Reporting is by others • Custom System Automation (Hourly) – Custom System Automation requests can be integrated into the operation of the system Defined custom requirements to be supplied during the detailed design of the project
NOTE: • For the field service assistance accessories below, the final invoice is based on the actual hours and expenses with expenses invoiced at Sani-Matic costs
11.2.1 Installation Supervision (Budgetary) An on-site Sani-Matic technician assists in installation of the equipment, including ensuring that equipment is verified to be reassembled properly, leveled, and correct utilities connected as required This add-on is priced with the assumption of one (1) technician providing twenty (20) hours of weekday on-site time over two (2) days, sixteen (16) hours of weekday travel over two (2) days, and all travel, lodging, and meal expenses Additional hours and expenses utilized for any onsite activities are billed accordingly 11.2.2 Start-up & Training (Budgetary) An on-site Sani-Matic technician assists in installation of the equipment, including ensuring that equipment is verified to be reassembled properly, leveled, and correct utilities connected as required This add-on is priced with the assumption of one (1) technician providing forty (40) hours of weekday on-site time over four (4) days, sixteen (16) hours of weekday travel over two (2) days, and all travel, lodging, and meal expenses
Additional hours and expenses utilized for any onsite activities are billed accordingly 11.2.3 Preventative Maintenance (PM) Program (Budgetary)
The goal of Sani-Matic’s preventative maintenance program is to make sure that the system and operators are efficient and to reduce time lost due to unexpected system failures The one (1) field service trips included with this program is: • 1-year PM execution (customer procured parts) − Check instrument operation − Change out elastomers − Change pump seals − Change out wearables / consumables − Review PLC / HMI applications − Training Contact Sani-Matic for other offering levels of PM services 11.2.4 Recommended Spare Parts Budget (Budgetary) Sani-Matic will provide a loose ship package of critical Recommended Spare Parts (RSP) for the system (eg, pump seals, elastomers, rotary bearings) The RSP list is sent for review and approval, after which the final pricing is provided 11.2.5 Turn Over Package (TOP) - Hard Copy A hard copy of the equipment Turn Over Package (TOP) will be printed and provided in a series of books (binders) All documentation materials listed in Section 9 are included in the hard copy package
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